Most companies need to improve their knowledge management.
Does yours?
It's frightening to think that in most companies, most
critical operating knowledge is isolated in the heads of a few
key employees. You really notice this problem whenever these
people are sick, retire or leave the company.
'Working knowledge' is often the least visible but most
valuable asset in any organisation. Therefore, communicating
'how-to' knowledge from person to person is one of the most
sensible and inherently valuable activities that an
organisation can undertake.
A company Intranet can be your best knowledge management tool.
The vision of putting a company's collective knowledge at the
fingertips of other employees and providing desktop access has
become a reality with internal websites, commonly called
Intranets.
An Intranet will…
- Provide a platform to enable knowledge to flow within an
organisation
- Encourage users to submit what they have learned in the
field back into the system
- Provide a centralised area for managing documents and
other reference material
What can Intranets be used for?
Presenting, accessing and managing documentation, policies and
procedures, such as:
- Orientation materials - company procedures, company
standards and other HR information
- Standard operating procedures
- Product descriptions, comparisons, technical specs,
releases and patents
- Supplier or customer details
- Software user guides and hardware manuals
- Financial results
Team and project information
The free flow of ideas and real time exchange of information
will speed up project development. Team members can contribute
and interact by posting all project information and progress
on the Intranet 24/7. Depending on the project, it can be open
to general viewing or can be password protected, restricting
access to authorised individuals.
- Company forums - providing a platform for staff members
to submit a request for information from other staff members
- Employee resources, staff skills and contact information
- Marketing positions and statements
- Time sheets
Informal information
Informal exchange of information creates new opportunities
for employees and project teams to work together and benefit
from increased internal communication. Items that are posted
encourage comment throughout the company ranks.
- Free exchange of ideas
- White papers
- PowerPoint presentations
- Proposed brochure/advertising mock-ups
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